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Welcome to Computer Hardware Repair The Hardware Repair News public Confluence page has solutions to known or common hardware issues.We are located at 337 Pine Tree Road (East Hill Plaza)Normal Business Hours: Monday through Friday, 8am to 4:30pm
Calendar is the calendar app included with Mac OS X. Using Apple Calendar, Apple Mail and Apple Address Book provides some - but not all - of the functionality of Outlook or Outlook on the Web.
Cornell Secure File Transfer is a secure method for transferring files smaller than 5 GB and allows anyone with a Cornell NetID to send and receive files. Cornell community members can add an external user to a whitelist in Cornell Secure File Transfer so that an external user can also send…
Outlook on the web can be used by anyone whose account is on Microsoft 365.You can choose to use Outlook on the web exclusively. Or you can use it when you're away from your own computer and use another email application, such as Outlook or Apple Mail, the rest of the time.Log in to Outlook on the…
We strongly recommend opting in to Two-Step Login for Microsoft 365 for additional security. This is separate from two-step for CUWebLogin.
The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.Think a service might be broken? Check the IT Alerts page.
Confluence is useful for:Collaboratively authoring or editing documentsMaking information easily accessible on the webManaging revisionsControlling who has access to your informationWorking on projects with geographically diverse groupsConfluence limits file sizes to a maximum of 15MB. We recommend…
Cloudification is the conversion of applications, data storage, and compute cycles to take advantage of cloud computing. CIT offers a Cloudification service to help the Cornell community move to powerful, low-cost cloud infrastructure services. Cornell has enterprise agreements with…
Special Interest Groups, commonly referred to as SIGs, are formal IT@Cornell communities sharing an interest in or experience with specific technical areas. They are cross-departmental, cross-discipline, and not just for staff.
Simplelists, a new platform, replaced Lyris and became Cornell’s new e-list service in August 2026.
On Tuesday, April 28, CIT planned to implement an updated, more secure version of Duo multi-factor authentication (MFA) for Microsoft applications on desktop and the web. This change will be re-implemented at a later date.
The Qualtrics mailer uses a default "from" address of invitation@surveys.mail.cornell.edu and the "reply-to" address of the individual's account. If you want to use custom from and reply-to addresses, we recommend setting up an Exchange Group Account (EGA) mailbox. A corresponding address that's…
Locked out of your NetID? If you've previously set up security questions or a recovery email, you can reset your password through self-service.
Digital voice service offers a multi-line phone system, with a wide range of basic and advanced features and options that come either standard or available upon request. This service is particularly suited to environments with complex telephone needs, or a high volume of telephone traffic such as…
Current IT Statements of Need (access restricted)
Current IT Project Charters (access restricted)
Submit an IT Statement of Need
Submit an IT Project Charter
The experienced project management professionals in the Project Management Office (PMO) serve as the front door for IT…
The IT Leadership Council comprises the IT directors representing the colleges, schools, administrative units, and campuswide IT services at the Ithaca-supported campuses. Three co-chairs -- with one representative from the campuswide services, one from an academic unit, and one from an…
We are committed to providing the Cornell community with the tools they need to continue working at home. Many of our software contracts already provide Home Use rights; see the articles for each software product for more information. We are working with other providers to increase availability.
BeyondTrust Remote Support (formerly known as Bomgar) is Cornell's remote assistance tool. Remote assistance allows a Cornell technical support provider (TSP) to access an end-user's computer in order to resolve a problem without having to talk the user through often elaborate or…
The Enterprise Content Management service provides a process for managing the entire lifecycle of an organization's content, including forms, documents, spreadsheets, contracts, and images. The goal of the ECM solution is to reduce risk and improve productivity, efficiency, and customer experience…
The Cornell University Blogs service provides an online publishing platform using CampusPress. CampusPress has WordPress's ease of use and most popular features, while keeping the service economical by focusing on providing only those features of greatest use to its entire community. Security and…